As a healthcare solution provider, ID-Queue supports clinics that serve 65 to 100 patients at any given time, often in as many as eight different languages. The process of getting an interpreter was slow, wasting time and money and impeding the ability to help people. The ID-Queue team needed workflow management software to improve service delivery and decrease response time.
To build this system, ID-Queue needed to find and hire developers with mobile and backend skills. They had specific requirements and tight deadlines but found it difficult to assemble the team fast enough. To overcome these challenges, ID-Queue turned to DOIT Software for staff augmentation. This approach allowed them to quickly bring in skilled IT professionals and keep the project on schedule.
With the system’s installation, overhead pages, beeper systems, dispatchers, and unknown wait times became a thing of the past. This software solution now helps medical staff respond quickly to all requests related to their workflow.