ID-Queue | DOIT

About ID-Queue

Industry: Healthcare SaaS
Founded: 2013
Location: Massachusetts, United States
Use case: Real-time interpreter dispatch system

ID-Queue is a healthcare SaaS platform for real-time staff dispatch in medical facilities. Clinics and hospitals use it to coordinate interpreter services for up to 100 patients at a time, in as many as eight different languages.

ID-Queue Challenges

With an aim to improve real-time interpreter dispatch, ID-Queue needed to develop a workflow management software. To achieve this, they required a team with senior-level skills across mobile, backend, DevOps, QA, and design.

ID-Queue was looking for developers with specific skills, such as the ability to work with a live production database without an existing API layer, knowledge of HIPAA compliance, and experience with real-time notification architecture. Due to unique requirements, local hiring was projected to take 4-6 months, which was too long for a time-sensitive roadmap. On top of that, available candidates came with rates that exceeded the project’s hiring budget.

To move faster and control costs, ID-Queue turned to DOIT Software for staff augmentation. By tapping into DOIT’s network of 5,000+ pre-vetted IT professionals, the client quickly brought in skilled specialists and kept the project on schedule.

Technology

Mobile App

Cross-Platform React Native

Backend

NodeJS, Rest API

Database and Storage

MySQL

Additional tech and service

Firebase Cloud Messaging, Socket.io

The Solution

After the full requirement analysis, DOIT Software identified the exact skill sets needed for the ID-Queue team and then used an internal pre-vetted pool to deliver relevant CVs for each role, starting on day 3. We focused on candidates who met the following requirements:

React Native developers who could work with Firebase Cloud Messaging and build real-time push delivery
Node.js backend developer experienced in Rest API, MySQL, and Socket.io to create a new backend instance without access to the legacy system
DevOps engineer with Google Cloud and HIPAA compliance expertise
QA engineer with OWASP knowledge
UI/UX professional familiar with secure healthcare interface standards
A Project Manager with experience coordinating remote teams across multiple time zones

Each candidate went through DOIT’s internal vetting process (technical interviews, code validation, compliance awareness check), followed by a round of joint interviews with ID-Queue’s Product Manager to assess culture and team fit.

The final development team consisted of 7 full-time specialists, with ID-Queue’s Product Manager overseeing the project.

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ID-Queue Results with DOIT Software

The first CVs delivered: within 3 business days

Time per hire: 2 weeks per role

Specialists hired: 7 full-time professionals

ID-Queue hired all seven specialists in phases, starting with the most urgent roles. The team joined gradually, which helped the client keep the project on track without delays.

Throughout the collaboration, DOIT Software handled all operational aspects, from contracts and payroll to team retention and vacation planning.

DOIT Software helped ID-Queue avoid spending several months on internal hiring. The client quickly hired specialists with hard-to-find expertise in healthcare compliance and real-time system architecture.

With the team staffed through DOIT Software, ID-Queue ensured continuous development and released key product updates. The developers took initiative and helped strengthen the product by building new features like advanced filters and UX enhancements. As a result, ID-Queue successfully completed development and reduced interpreter wait times in client clinics by more than 50%.

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